Zendesk Integration par Bitrix24 Integrations

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Zendesk Integration

Évaluation

Aucune évaluation
Installations

2644
Développeur

Bitrix24 Integrations

Description

Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our Helpdesk article.

The app works with Bitrix24 commercial plans only.
There is an opportunity to try the application for free during the demo period.

Instructions d'installation

Assistance technique

Sécurité des données

Ajouté : 28.03.2018

Assistance technique

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support.

Our dedicated Integrations support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

Additionally, we highly recommend following the steps outlined in this article to troubleshoot common issues in the event that the app is not functioning or connecting as expected.

Instructions d'installation

When at the settings page, input your Zendesk account data:

Subdomain
Login email
API token

If the connection is successful, you will see a confirmation page: “Your Zendesk is successfully connected”.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API token:
1. Go to the "Admin Center".
2. Go to "Apps and integrations".
3. Go to "Zendesk API".
4. Click the "Settings" tab
5. Make sure that the "Token access" switch is on
6. Click the "Add API token" button
7. Copy and save your token

Sécurité des données

Zendesk Integration

L'application demande des autorisations pour accéder aux données :

CRM

accès complet : afficher, créer, modifier et supprimer des prospects, contacts, entreprises, offres, factures, devis, activités, champs d'utilisateurs, etc.

Chat et Notifications

accès complet : afficher, créer, modifier et supprimer les conversations et messages ; connecter les utilisateurs aux chats ; modifier les chats ; lire tous les messages de chat

Utilisateurs (minimum)

lire la liste des utilisateurs et les noms sans les coordonnées

Structure de l'entreprise

accès complet : visualiser, créer, modifier et supprimer des services

Incorporation de l'application

accès complet : visualiser, créer, modifier et supprimer des widgets

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